Privacy Policy fold7 – Our Commitment to Protecting Malaysian Players' Personal Data

This Privacy Policy is published by fold7, platform kasino dalam talian yang beroperasi di Malaysia. Dokumen ini menerangkan dengan jelas dan telus bagaimana fold7 mengumpul, memproses, menyimpan, melindungi dan kadang-kala berkongsi maklumat peribadi anda semasa anda menggunakan platform, perkhidmatan dan semua ciri-ciri yang terdapat di laman web fold7.my.

Fold7 takes the privacy of Malaysian players seriously. We understand that your trust in us depends not only on the quality of the games we offer, but also on how we handle the personal information you entrust to us. Whether you are registering a new account, making a deposit via Touch 'n Go eWallet or GrabPay, playing slots such as Money Cart or Golden Fish Tank, or simply browsing our website, this Privacy Policy applies to all such interactions.

This Policy has been prepared in accordance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA) dan piawaian antarabangsa yang terpakai. Dengan mendaftar akaun fold7 atau menggunakan mana-mana perkhidmatan kami, anda bersetuju dengan pengumpulan dan penggunaan maklumat peribadi anda seperti yang diterangkan dalam dokumen ini.

Fold7 collects only the information necessary to provide Malaysian players with a safe, fair and enjoyable online casino experience. The following are the categories of data we may collect:

Data We Do Not Collect: fold7 does not store credit or debit card numbers directly in our systems. All sensitive payment information is processed through PCI-DSS certified payment gateways. We also do not collect biometric data unless required by applicable Malaysian law.

Fold7 menggunakan data peribadi yang dikumpul semata-mata untuk tujuan yang sah dan selaras dengan Akta PDPA 2010 Malaysia. Setiap penggunaan data mempunyai asas undang-undang yang jelas – sama ada berdasarkan kontrak, kewajipan undang-undang, kepentingan sah atau persetujuan anda.

Tujuan Utama Penggunaan Data di fold7:

• Pengurusan Akaun: To register your fold7 account, verify your identity (KYC), process deposits and withdrawals in Malaysian Ringgit (RM), and manage all aspects of your account operations.
• Keselamatan & Pencegahan Penipuan: To detect and prevent fraudulent activity, money laundering, multiple account abuse and any suspicious behaviour that could compromise the safety of other players or the integrity of the fold7 platform.
• Pematuhan Undang-undang: Untuk mematuhi kewajipan undang-undang yang terpakai di Malaysia, termasuk keperluan pengesahan had umur, anti-pengubahan wang haram (AML) dan penyimpanan rekod yang diwajibkan oleh pihak berkuasa berkenaan.
• Responsible Gaming: Untuk memantau corak permainan yang mungkin menunjukkan risiko, menguatkuasakan had yang anda tetapkan sendiri, dan menyediakan alat kawalan diri yang berkesan kepada pemain fold7 yang memerlukannya.
• Service Communications: To send you important account-related notifications, verify transactions, deliver security OTPs, and inform you of significant changes to fold7's Terms or Privacy Policy.
• Platform Improvements: To analyse usage patterns on an aggregate (not individual) basis for the purpose of improving platform quality, adding relevant new games and enhancing the overall experience for Malaysian players.

Fold7 does not sell, rent, or disclose players' personal data to third parties for marketing or commercial purposes under any circumstances. However, there are limited situations where fold7 is required to share certain information with authorised parties:

• Payment Service Providers: Payment gateways and e-wallet providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks such as Maybank2u and CIMB Clicks receive the transaction information required to process your RM deposits and withdrawals. All these providers are bound by strict confidentiality agreements and PCI-DSS security standards.
• Gaming Platform Supplier: Syarikat perisian permainan yang menyediakan tajuk-tajuk seperti Money Cart, Immersive Roulette dan Perfect Blackjack mungkin menerima data permainan minimum yang diperlukan untuk mengendalikan sesi permainan anda dengan selamat dan adil. Semua pembekal ini menjalani semakan latar belakang yang ketat oleh fold7.
• Regulatory Body & Law Enforcement: fold7 will disclose information to the relevant Malaysian authorities when required by law, court order or a lawful directive from the relevant authority.
• Juruaudit Bebas: Badan audit bebas yang menjalankan semakan RNG dan RTP permainan fold7 mungkin menerima data permainan agregat yang tidak dapat dikenal pasti secara individu untuk tujuan pengesahan keadilan.

All third parties that receive data from fold7 are bound by strict data processing agreements requiring them to protect that information to a standard at least equivalent to fold7's own. fold7 is not responsible for the privacy practices of third parties outside of these contractual relationships.

Fold7 continuously invests in a comprehensive data security infrastructure to ensure the personal information of every Malaysian player is protected to the highest standard. The following security layers are in place:

Walaupun fold7 mengambil langkah-langkah keselamatan yang komprehensif, tiada sistem digital yang boleh dijamin 100% selamat daripada sebarang ancaman. Oleh itu, anda juga mempunyai peranan penting dalam melindungi akaun anda – gunakan kata laluan yang kuat, jangan kongsi maklumat log masuk, dan hubungi fold7 dengan segera sekiranya anda mengesyaki sebarang aktiviti mencurigakan dalam akaun anda.

As a fold7 player in Malaysia, you have certain rights over your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia. fold7 is committed to respecting and facilitating the exercise of these rights without any unnecessary obstacles.

To exercise any of the rights above, please contact the fold7 privacy team at [email protected] dengan menyatakan hak yang ingin anda gunakan, maklumat akaun yang berkaitan dan salinan pengenalan diri yang sah untuk tujuan pengesahan. fold7 akan memproses permintaan anda dalam tempoh 14 hari bekerja dan memaklumkan anda tentang tindakan yang diambil.

Fold7 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and understand how Malaysian players interact with our services. The following types of cookies are used:

You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may significantly affect the functionality of the fold7 platform, including your ability to log in or carry out financial transactions securely.

Fold7 retains players' personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations in Malaysia. Once the retention period has lapsed, data will be securely deleted or anonymised in accordance with approved procedures.

• Data Akaun Aktif: Retained for the duration of your active fold7 account plus 5 years after account closure to meet compliance requirements and to facilitate the resolution of any disputes that may arise.
• Financial Transaction Records: Disimpan sekurang-kurangnya 7 tahun selaras dengan keperluan penyimpanan rekod kewangan di bawah undang-undang Malaysia yang terpakai, termasuk Akta Anti Pengubahan Wang Haram.
• Log Keselamatan & Teknikal: Disimpan selama 12 bulan untuk tujuan penyiasatan insiden keselamatan dan penyelesaian pertikaian teknikal.
• Marketing Data (if you have consented): Retained until you withdraw consent or request deletion, whichever comes first.
• Responsible Gaming Data: Self-exclusion records and limits set are retained for the duration of the exclusion period plus 2 years, to safeguard your wellbeing should you attempt to rejoin.

If you have any questions, concerns or complaints regarding this Privacy Policy or how fold7 handles your personal data, our privacy team is available to assist you in Bahasa Melayu 24 hours a day, 7 days a week.

Fold7 takes every privacy complaint seriously. Upon receiving your complaint, we will:

1. Mengesahkan penerimaan aduan dalam masa 2 hari bekerja
2. Conducting a thorough internal investigation
3. Informing you of findings and actions taken within 14 business days
4. Mengambil tindakan pembetulan yang sesuai jika diperlukan

Sekiranya anda berpendapat bahawa fold7 tidak mengendalikan aduan privasi anda dengan memuaskan, anda berhak membuat aduan kepada Pesuruhjaya Perlindungan Data Peribadi Malaysia mengikut prosedur yang ditetapkan di bawah Akta PDPA 2010. fold7 akan bekerjasama sepenuhnya dengan sebarang siasatan oleh pihak berkuasa berkenaan.

Fold7 sentiasa berusaha untuk menjadi platform kasino dalam talian yang paling telus dan boleh dipercayai di Malaysia. Privasi anda bukan sekadar kewajipan undang-undang kepada kami – ia adalah asas kepada hubungan kepercayaan yang kami bina bersama komuniti lebih 150,000 pemain Malaysia yang menjadikan fold7 sebagai pilihan utama mereka.